Even though you probably understand the benefit of automation over manual processing, and the value of managing by metrics over being in the dark, you still have managed to run your business without adopting a PSA.
We don’t have access to solid market research and validated information as to why there is still such a great number of MSP’s that have not “adopted” a PSA tool, but we think we know some of the main reasons:
- PSA is time consuming & complicated to implement; Let’s say you are running a 5 man shop and are continuously on the move to help your clients. A traditional PSA tool can automate your billing, and take care of your time registration, which is attractive. What it did not say in the fine print is that it would require at least 75 man hours to get it up and running. Not to mention the, often mandatory, off-site week of training for your whole team. You may have wondered, who is going to have the time in your organisation to take the lead, and is it worth it?
- Commitment & Costs; The costs of implementation, training and monthly recurring fees, to which you are committed for at least 3 years, make the “total Cost of ownership” of a traditional PSA tool very high. Making such a commitment may have had you think twice.
- The PSA vendor landscape was limited; For a very long time, it seemed like there were only a handful of “players” on the PSA market. What they had to offer may not have fit your needs, or the integration with your RMM tool was limited and static. And again, it just all looked so complex and cumbersome to set up.
- You are simply not the type that likes aggressive sales tactics
Should you adopt?
With the competition in the MSP market increasing and your portfolio becoming more diverse, Professional Services Automation will become more vital to your operation and your bottom line. Manual processing simply eats up margins and multiple spreadsheet do not give you steady insight to support business decisions.
Luckily there is some movement in the PSA market. A new offering has come to market that makes PSA easy to adopt, intuitive, truly integrates with your tools and VAR suppliers and gives you the metrics you need to run your business, out of the box.
If you are an ambitious MSP, that sees the value of streamlining your business and get transparent insight into your operations: please check out our website: www.computicatepsa.com