• Solution
  • Integrations
  • Pricing
  • Blog
  • About us
    • Distributors
    • HIPAA
    • GDPR
    • Disclaimer & Privacy
    • Cookie Policy
  • Contact
  • Free trial
hourglass time hours sand 39396 1024x772 - Automatic Time Tracking for MSPs (a Cheat Sheet for Maximizing Billable Time & Profits)

Automatic Time Tracking for MSPs (a Cheat Sheet for Maximizing Billable Time & Profits)

4 July 2020Martijn van der SchaafNo Commentsbillable hours, time, time registration
As an MSP owner, you want to be able to track billable time to the minute. Which is perfectly understandable because if you have 5 employees working for you and if each misses tracking 30 minutes of their billable time every day, you'll lose as many as 150 minutes of billable time each working day...
Read More
MSP billing 1024x683 - MSP Billing: Manual vs. Automated

MSP Billing: Manual vs. Automated

4 May 2020Martijn van der SchaafNo Commentsbusiness automation, msp psa, PSA checklist, PSA for it service providers
MSP Billing: Manual vs. Automated In the early days, MSP businesses used a fairly simple pricing model called the break-fix pricing model. In which a client could have a support engineer available on call when something "broke," and only had to pay for the time the engineer spent on the resolution (and for any materials...
Read More
Helpdesk 1 1024x684 - How to Optimize Your IT Help Desk (An easy Guide for Beginners)

How to Optimize Your IT Help Desk (An easy Guide for Beginners)

17 May 2019Disha SharmaNo CommentsHelp desk guide, IT help desk, IT Helpdesk, IT service, MSP customer service, MSP help desk, MSP helpdesk, msp psa
Ask any MSP business owner what their #1 priority is (at any given time!)… and they'll tell you: It's to retain existing customers. Why? Well, firstly, because keeping your current MSP clients is a LOT easier than finding and converting new clients. And secondly because repeat business is the lifeblood of service businesses like MSPs....
Read More
computicate msp software 1024x680 - How to Choose a PSA Solution for Your MSP Business (A 10-point Checklist)

How to Choose a PSA Solution for Your MSP Business (A 10-point Checklist)

7 March 2019Disha Sharma1 commentbusiness automation, msp psa, PSA checklist, PSA for it service providers
Sometimes, your MSP business doesn't need a PSA solution. But sometimes, not investing in a PSA can get in the way of your MSP business's growth goals. After all, at one point, you reach a state where it's just not feasible to manually export reports from your ticketing solution and import them into your billing...
Read More
Computers1 1024x681 - Why Your MSP Business Needs Integrated Ticketing Management (and How to Build It)

Why Your MSP Business Needs Integrated Ticketing Management (and How to Build It)

18 February 2019Disha SharmaNo Commentsintegrated ticketing, MSP tickets, ticket billing, ticket time, ticketing
It's frustrating, isn't it? When you have to (repeatedly) prompt your customers to register their issues using your MSP support portal or email. ... and preferably not by emailing you on your personal account. … or by calling you or your support engineers. The way ticketing happens in an MSP business makes it very difficult...
Read More

Why revenue is not important

27 November 2018Martijn van der Schaaf1 commentMSPs, profit, revenue stream, weak back office fundament
These are interesting times to be an MSP. The amount of MSP channel specific offerings keeps increasing, it seems like the big channel organizations have fully embraced the MSP model and see the huge added value you bring to market. And they should, after all you are the ones who truly understand their offerings from...
Read More

Good reasons not to implement a PSA tool

28 June 2017Martijn van der SchaafNo Comments

Even though you probably understand the benefit of automation over manual processing, and the value of managing by metrics over being in the dark, you still have managed to run your business without adopting a PSA. We don’t have access to solid market research and validated information as to why there is still such a…

Read More

Transitioning to Managed Services was the easy part

4 April 2017Martijn van der SchaafNo Comments

Back in 2003, life for an MSP was pretty straightforward, basically we tried our best and billed the hours we spent on a client. Back then a ‘fixed price contract’ for server or desktop management was still relatively new. From a back-office perspective, the only real challenge was how to price and bill this recurring…

Read More

Selecting a PSA Solution

1 January 2017Martijn van der SchaafNo Comments

After growing the business from scratch, at a certain time an MSP will reach a point where some things need more stucture. As more people work in your company, it becomes increasingly hard to keep track of time, billable items, assets, days off, etc. So to get this fixed, you start looking for a PSA solution….

Read More

Managed Service Billing

30 November 2016Martijn van der SchaafNo Comments

The Managed Service billing process. A monthly ritual for Managed Service Providers. On a regular basis, we talk to MSPs that have a complex and time consuming billing process. RMM exports are used to see what is under management per customer. This data is then manually processed into invoices. Another commonly encountered situation is that…

Read More
Load More

Contact information

Computicate PSA
848 Brickell Avenue (Brickell Plaza), PH5
Miami, FL 33131
United States

[email protected]
Facebook
Twitter
LinkedIn
hipaa logo 300x198 - Managed Service Billing
Play small - Managed Service Billing
IOS small - Managed Service Billing
Computicate | 2020 | Disclaimer & Privacy | Responsible disclosure | Cookie Policy