As an MSP owner, you want to be able to track billable time to the minute. Which is perfectly understandable because if you have 5 employees working for you and if each misses tracking 30 minutes of their billable time every day, you’ll lose as many as 150 minutes of billable time each working day…
Even though you probably understand the benefit of automation over manual processing, and the value of managing by metrics over being in the dark, you still have managed to run your business without adopting a PSA. We don’t have access to solid market research and validated information as to why there is still such a…
Back in 2003, life for an MSP was pretty straightforward, basically we tried our best and billed the hours we spent on a client. Back then a ‘fixed price contract’ for server or desktop management was still relatively new. From a back-office perspective, the only real challenge was how to price and bill this recurring…
After growing the business from scratch, at a certain time an MSP will reach a point where some things need more stucture. As more people work in your company, it becomes increasingly hard to keep track of time, billable items, assets, days off, etc. So to get this fixed, you start looking for a PSA solution….
The Managed Service billing process. A monthly ritual for Managed Service Providers. On a regular basis, we talk to MSPs that have a complex and time consuming billing process. RMM exports are used to see what is under management per customer. This data is then manually processed into invoices. Another commonly encountered situation is that…
Your client portfolio is growing steadily, just as the number of employees that deploy to serve your clients. At some time it will become more difficult to keep track of what your employees are spending their time on. Manually recording hours is a time consuming task, and exactly for that reason, not a very popular…
