Martijn van der Schaaf, auteur op Computicate

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MSP Billing: Manual vs. Automated

4 April 2019Martijn van der SchaafNo Commentsbusiness automation, msp psa, PSA checklist, PSA for it service providers

MSP Billing: Manual vs. Automated In the early days, MSP businesses used a fairly simple pricing model called the break-fix pricing model. In which a client could have a support engineer available on call when something "broke," and only had to pay for the time the engineer spent on the resolution (and for any materials...

Automatic Time Tracking for MSPs (a Cheat Sheet for Maximizing Billable Time & Profits)

28 January 2019Martijn van der SchaafNo Commentsbillable hours, time, time registration

As an MSP owner, you want to be able to track billable time to the minute. Which is perfectly understandable because if you have 5 employees working for you and if each misses tracking 30 minutes of their billable time every day, you'll lose as many as 150 minutes of billable time each working day...

Why revenue is not important

27 November 2018Martijn van der Schaaf1 commentMSPs, profit, revenue stream, weak back office fundament

These are interesting times to be an MSP. The amount of MSP channel specific offerings keeps increasing, it seems like the big channel organizations have fully embraced the MSP model and see the huge added value you bring to market. And they should, after all you are the ones who truly understand their offerings from...

Transitioning to Managed Services was the easy part

4 April 2017Martijn van der SchaafNo Comments

Back in 2003, life for an MSP was pretty straightforward, basically we tried our best and billed the hours we spent on a client. Back then a ‘fixed price contract’ for server or desktop management was still relatively new. From a back-office perspective, the only real challenge was how to price and bill this recurring…